This Privacy Policy explains how SparkleClean Services handles personal data when you use the website, request a quote, arrange a cleaning visit, or communicate with us about move-in and move-out cleaning services.
We use personal data to respond to inquiries, prepare quotes, review property condition, confirm scope and access, schedule appointments, carry out cleaning visits, complete handover, manage payments, maintain records, improve website reliability, and meet legal or accounting obligations. Where condition photos are submitted, they are used to assess the requested work and confirm the agreed scope.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational vendors that support booking, administration, and service delivery. These parties are expected to use the data only for the services they provide and to protect it under appropriate confidentiality obligations.
Personal data may be shared with public authorities, courts, or other parties when required by law, to respond to lawful requests, or to protect our rights, users, or property. We may also disclose information where necessary to establish, exercise, or defend legal claims.
Data handling overview
We may collect contact details, property and appointment information, service preferences, access instructions, payment-related records, and any photos or notes submitted for scope review. We may also collect limited technical data such as device, browser, and usage information when the site is visited.
We receive data from website forms, phone or email communications, booking and quote requests, condition photos submitted by users, and records created during scheduling, access confirmation, and completion handover. Some technical data is collected automatically through the website and related systems.
The website may use essential cookies to support core functions, functional cookies to remember basic settings, and limited analytics cookies to understand site use and improve reliability. Cookie use is kept to what is reasonably necessary for the website to operate and be maintained.
Users may block or delete cookies through their browser settings. Doing so may affect site functionality, form handling, or preference storage. Where the website provides cookie controls, those settings may also be used to limit non-essential cookies.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that right applies.
To make a rights request, use the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify your identity and to process the request accurately.
Personal data is retained for as long as needed to manage inquiries, quotes, appointments, service records, payments, and related business or legal obligations. When data is no longer required, it is deleted, anonymized, or archived in a limited form where retention is still necessary.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
